Founded 1995 in New Zealand, KEA became quickly the pre-eminent leader in the campervan and motorhome rental industry. KEA's mission is to provide the best vehicles and services in the leisure vehicle rental industry. In October 2000 KEA expanded its business activities to Australia. In New Zealand our depots are located in Auckland and Christchurch. In Australia KEA depots are in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Melbourne, Perth and Sydney. The extensive depot network gives KEA customers total freedom to travel to and from many different places.
Since its inception, KEA has demonstrated a steady growth and built a solid reputation in New Zealand as well as the many overseas markets which are served. A high level of repeat customers find our winning formula attractive and recognise the benefits of choosing to rent from a company which operates the most modern fleet in the two countries. KEA efficiently meets the special needs of the free independent traveller with a product which has no bounds from coast to coast in Australia and New Zealand
Kea Campers NZ Rental Terms Standard Rates include:
- Standard excess insurance cover
- Unlimited kilometres for all vehicle types
- Diesel Tax – average value NZD 205 per hire
- Extra driver fee
- All living, kitchen & sleeping equipment
- Full water tank and gas bottle(s)
- Nationwide roadside assistance & free phone help-line
- Extensive travel information pack
- Complimentary transfers on the first and last day of rental to/from the airport or a city hotel
- Vehicle cleaning & grooming fee
- 12.5% G.S.T. (Goods and Services Tax) - This will be increased to 15% from 1st October 2010, 2.0% Credit Card Fee
Rental Duration
Minimum rental period: 7 days. Minimum rental is extended to 10 days for travel between 20 December 2010 and 05 January 2011. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.
Long-term Rental
The following discounts apply:
50-74 days = 5% discount
75-99 days = 10% discount
100 plus days = 15% discount
Note: Discounts to be taken off the 28+ day rental rate.
Rental Locations
KEA depots are located in Auckland and Christchurch.
Vehicle Pick Up and Drop Off Locations
Vehicles must be picked up and dropped off at the KEA rental location. Transfers to and from the airport or a city hotel to the rental location are included in the rental price.
Office Hours
Monday to Friday/Public Holidays: 08:00 - 17:00
Saturday/Sunday: 08:00 - 13:00
All branches are closed on Christmas Day (25 December)
One Way Rental Fee
One-way rentals are available between depot locations. A one-way rental fee of NZ$ 350 will apply to rentals between 1 October 2010 and 31 March 2011. The fee is waived when all inclusive ‘premium’ cover is taken.
Multiple Rentals - Minimum of 7 days
Multiple rentals can be combined to qualify for a longer term rental rate. Australia and New Zealand rentals, as well as multiple rentals within one country, can be combined to qualify if travel is within a 12 month period. If the drop off and pick up of a vehicle occurs on the same day then each day will be charged per respective vehicle.
Standard Excess Insurance Cover
All KEA Campers vehicles come with comprehensive insurance cover. A bond of NZ$ 5,000 is taken to cover the excess in the event of any damage to our vehicle. The hirer will also be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 7 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is NOT covered. The bond can be paid by cash, traveller's cheques or credit card (see section “Important: Bond Payments By Credit Card”). The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA Campers vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.
Important: Bond Payments By Credit Card
If the hirer does not choose to purchase an Excess Reduction option from KEA Campers, a bond of NZ$ 5,000 is taken. This bond is deducted from the customer’s credit card when they pick up their KEA vehicle. When the vehicle is returned to KEA undamaged, the excess is refunded. Like other currencies, the NZ Dollar does fluctuate, sometimes by up to 3 or 4 cents in a period of only 3-5 weeks. Fluctuating exchange rates, the difference between buy and sell rates charged by banks as well as bank fees, may result in the amount refunded being different. KEA Campers is not liable for currency variations or bank transaction fees which may be payable, depending on the credit card provider.
KEA Campers offers the following options to reduce or waive the Standard Excess:
Excess Reduction 1 (Bronze Cover)
Excess Reduction 1 at NZ$ 28 per day will reduce the excess for any damage to the vehicle to a maximum of NZ$ 2,000. The hirer, however, will be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 7 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is not covered. A bond of NZ$ 2,000 is payable at the time of pick up and can be paid by cash, traveller's cheques or credit card: a manual imprint of the credit card will be taken. The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition with no damage incurred, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The total insurance charge is limited to a maximum of 50 days or NZ$ 1,400.
Excess Reduction 2 (Silver Cover)
Excess Reduction 2 at NZ$ 38 per day will waive the excess for any vehicle damage and the cost of replacing or repairing windscreens and tyres. Overhead and under-body damage on the rented vehicle is also included. A bond of NZ$ 500 is payable at the time of pick up. The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition with no damage incurred, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The total insurance charge is limited to a maximum of 50 days or NZ$ 1,900.
All Inclusive Rate (Platinum Cover)
KEA’s All Inclusive Rate is available.
The All Inclusive Rate includes:
- Full Cover Insurance (NIL EXCESS) on any vehicle and third party property damage; including the cost of replacing and repairing windscreens and tyres, the cost of overhead and under-body damage on the rented vehicle as well as the demurrage fee
- The standard one-way fee on all rentals
- Transfer on the first and last day of rental to/from the airport or city hotel
- Camping equipment – table, chairs and sun umbrella
- Multilingual GPS navigation system
- Baby capsule or child/booster seats (on request)
- Toll road charges
- Snow chains (on request)
A bond of NZ$ 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for NZ$ 500 at the time of vehicle pickup. The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.
Additional Equipment for Hire
To be booked at time of reservation and payable on vehicle collection
- Camping Table NZ$ 35 per rental
- Camping Chair NZ$ 30 per rental
- Beach Umbrella NZ$ 20 per rental
- Baby Capsule, Child/Booster Seat NZ$ 50 per rental*
- Snow chains NZ$ 75
- GPS Navigation System NZ$ 5 p/day (min NZ$ 75 –max NZ$ 250)
- Vodafone SIM CARD NZ$ 35 – pre-loaded with NZ$ 5 credit
*Note: baby capsule, child or booster seat cannot be fitted in models 2 HT and 2ST
Cancellation Fees
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 28 days prior to pick up = No Further Fee
If cancelled 27 - 10 days prior to pick up = 25% of total rental (min NZ$ 500)
If cancelled less than 10 days prior to pick up = 50% of total rental
If cancelled 3 days prior to pick up or on the day of pick up or no show = 100% of the total rental
Note: Late vehicle collection or early return during the hire = no Refund available
Booking Amendments
- If rental dates are amended within 17 days of vehicle pick up, no refund will be made if the hire is shortened.
- If the pick up or drop off rental location is amended within 17 days of vehicle pick up, a relocation fee may apply.
- Changes to the drop off rental location after the rental has commenced must be approved by KEA reservations. If approved a minimum charge of NZ$ 750 applies.
- Rental extension, whilst on hire, must be approved by KEA reservations. The extra cost must be paid on confirmation of the rental extension.
Change of Vehicle
If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.
Vehicle Category Downgrade / Upgrade
Vehicles cannot be requested by model, mileage or age, only by vehicle category*. Should the hirer decide to take a lesser category vehicle than booked within 14 days of pick up or during the rental, no refund will be paid. In the case of an upgrade the rate difference is payable.
*Some features vary between models
Licence and Minimum Age
A valid full (non-provisional) national drivers licence is required. Non-English language national drivers licences must be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 21 years.
Travel Restrictions
KEA vehicles can only be driven on sealed/bitumen or well-maintained access roads. No vehicle is to be driven on the following roads: Skippers Canyon Road, Ball Hutt Road, 90 Mile Beach and all unsealed ski access roads.
Smoking and Animal Restrictions
Smoking in KEA vehicles is strictly prohibited, and offenders will be charged a fume removal fee of NZ$ 500. Animals are also not permitted in any KEA vehicle and the same cleaning fee will apply.
Limit of Liability
If, for reasons beyond our control, no vehicle is available to the hirer, KEA’s liability is limited to a refund of the hire charge in full. In the case of mechanical failure (unless caused by the hirer), KEA’s liability will be limited to the hire charge for the remainder of the hire period.
Repairs
Repairs of up to NZ$ 100 may be affected without authorisation and will be reimbursed. Amounts above NZ$ 100 require approval from KEA on-road assistance.
Traffic Infringements
The hirer is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of NZ$ 25 for each infringement or penalty notice that has been redirected by KEA to the hirer.
Responsibilities of the Hirer
The hirer is fully liable for:
1. Any damage to the KEA Campers vehicle or third party property if the terms of the rental contract are breached;
2. Damage is caused by careless, wilful or reckless driving;
3. Damage is caused by driving under the influence of alcohol or drugs;
4. Damage caused by driving on restricted roads;
5. Damage to or loss of any personal belongings;
6. Damage caused by the use of incorrect or contaminated fuel;
7. Damage caused by water submersion or salt water damage caused through own fault.
In case of any damage to the KEA vehicle or third party property a second bond will be collected to cover the excess for any subsequent damage.
In the instances of a manual vehicle being hired, the driver must be a competent and experienced operator of manual vehicles.
Vehicle Return
All vehicles must be returned to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA vehicle or third party property, with the toilet cassette and waste water tank emptied and no equipment lost or damaged. A fee of NZ$ 100 will be charged if the toilet cassette is not emptied or the vehicle is not returned in a reasonable condition.
Vehicles must be returned with a full fuel tank. Refuelling at our depot will be charged at NZ$3.00 per litre of fuel plus a handling fee of NZ$ 25.
First Aid Kit
A First Aid Kit is supplied in each vehicle. If the seal is broken or the kit is not returned, a fee of NZ$ 25 is charged at the time of vehicle drop off.
General
Rates, terms & conditions are subject to change without notice. Whilst including the same facilities, some campervans may have different layouts to those shown. All measurements and volumes shown are approximate. The information provided on the website is subject to change without notice.
Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of New Zealand. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Kea Campers NZ Rental Terms for travel between 01-Apr-2011 and 31-Mar-2012 Special 2011 Rugby Wold Cup Terms & Conditions for travel period between 09 Sep to 24 Oct 2011 (last date of travel) apply:
Payment
Full payment must be received 120 days prior to pick up or the booking is considered cancelled.
Cancellation Fees
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 123 days prior to pick up = 50% of total rental
If cancelled 93 days prior to pick up = 100% of total rental
Late vehicle collection or early return during the hire = no refund available
Booking Amendments
- If rental dates are amended within 123 days of vehicle pick up, no refund will be made if the hire is shortened.
- If the pick up or drop off rental location is amended within 123 days of vehicle pick up, a relocation fee may apply.
- Changes to the drop off rental location after the rental has commenced must be approved by KEA reservations. If approved a minimum charge of NZ$ 750 applies.
- Rental extension, whilst on hire, must be approved by KEA reservations. The extra cost must be paid on confirmation of the rental extension.
NB: Standard Terms and Conditions still apply during the Rugby World Cup booking season. See below for full Terms.
Standard Terms and Conditions
Standard Rates include:
- 15% GST (Goods & Services Tax)
- Credit Card Fee
- Standard excess insurance cover (NZ$ 5,000 bond & excess)
- Unlimited kilometres for all vehicle types
- Diesel Tax – average value NZD 225 per hire
- Extra driver fee
- Full gas bottle(s)
- Nationwide roadside assistance & free phone help-line
- Extensive travel information pack & discount vouchers
- Complimentary transfers on the first and last day of rental to/from the airport or a city hotel
- Vehicle cleaning & grooming fee
- All living equipment, including bedding (pillows, sheets, duvets & travel blankets) bath & tea towels, dish brush & dish washing liquid, lighter, crockery and cutlery, wine glasses, fire extinguisher, bucket, broom, dustpan, clothes line, coat hangers, 240V heater and more.
Rental Duration
Minimum rental period: 7 days. Minimum rental is extended to 10 days for vehicle pick up between 09 Sep and 24 Oct 2011 and between 20 Dec 2011 to 05 Jan 2012. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.
Rental Locations
KEA depots are located in Auckland and Christchurch.
Vehicle Pick Up and Drop Off Locations
Vehicles must be picked up and dropped off at the KEA rental location. Transfers to and from the airport or a city hotel to the rental location are included in the rental price on the first and last day of the hire.
Office Hours
Monday to Friday/Public Holidays: 08:00 - 17:00
Saturday/Sunday: 08:00 - 13:00
All branches are closed on Christmas Day (25 December)
One Way Rental Fee
One-way rentals are available between depot locations. A one-way rental fee of NZ$ 350 will apply to rentals between 01 Sep 2011 and 31 Mar 2012. The fee is waived when all inclusive ‘Platinum’ cover is taken.
Multiple Rentals - Minimum of 7 days
Multiple rentals can be combined to qualify for a longer term rental rate. Australia and New Zealand rentals, as well as multiple rentals within one country, can be combined to qualify if travel is within a 12 month period. If the drop off and pick up of a vehicle occurs on the same day then each day will be charged per respective vehicle.
Standard Excess Insurance Cover
All KEA Campers vehicles come with comprehensive insurance cover. A bond of NZ$ 5,000 is taken to cover the excess in the event of any damage to our vehicle. The hirer will also be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 7 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is not covered. The bond can be paid by cash, traveller's cheques or credit card (see section “Important: Bond Payments By Credit Card”). The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.
Important: Bond Payments By Credit Card
If the hirer does not choose to purchase an Excess Reduction option from KEA Campers, a bond of NZ$ 5,000 is taken. This bond is deducted from the customer’s credit card when they pick up their KEA vehicle. When the vehicle is returned to KEA undamaged, the excess is refunded. Like other currencies, the NZ Dollar does fluctuate, sometimes by up to 3 or 4 cents in a period of only 3-5 weeks. Fluctuating exchange rates, the difference between buy and sell rates charged by banks as well as bank fees, may result in the amount refunded being different. KEA Campers is not liable for currency variations or bank transaction fees which may be payable, depending on the credit card provider.
KEA Campers offers the following options to reduce or waive the Standard Excess:
Excess Reduction 1 (Bronze Cover)
Excess Reduction 1 at NZ$ 28 per day will reduce the excess for any damage to the vehicle to a maximum of NZ$2,000. The hirer, however, will be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 7 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is not covered. A bond of NZ$ 2,000 is payable at the time of pick up and can be paid by cash, traveller's cheques or credit card: a manual imprint of the credit card will be taken. The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition with no damage incurred, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The total insurance charge is limited to a maximum of 50 days or NZ$ 1,400.
Excess Reduction 2 (Silver Cover)
Excess Reduction 2 at NZ$ 38 per day will waive the excess for any vehicle damage and the cost of replacing or repairing windscreens and tyres. Overhead and under-body damage on the rented vehicle is also included. A bond of NZ$ 500 is payable at the time of pick up. The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The total insurance charge is limited to a maximum of 50 days or NZ$ 1,900.
All Inclusive Rate (Platinum Cover)
KEA’s All Inclusive Rate is available.
The All Inclusive Rate includes:
- Full Cover Insurance (NIL EXCESS) on any vehicle and third party property damage; including the cost of replacing and repairing windscreens and tyres, the cost of overhead and under-body damage on the rented vehicle as well as the demurrage fee
- The standard one-way fee on all rentals
- Camping equipment – table, chairs and sun umbrella
- Multilingual GPS navigation system
- Baby/child & booster seat(s) on request
- Toll road charges
- Snow chains on request
A bond of NZ$ 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for NZ$ 500 at the time of vehicle pickup. The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.
Additional Equipment for Hire
To be booked at time of reservation and payable on vehicle collection
- Camping Table NZ$ 35 per rental
- Camping Chair NZ$ 30 per rental
- Beach Umbrella NZ$ 20 per rental
- Baby/child or booster seat NZ$ 50 per rental
- Snow chains NZ$ 75
- GPS Navigation System NZ$ 5 p/day (min NZ$ 75 –max NZ$ 250)
- Vodafone SIM CARD NZ$ 35 – pre-loaded with NZ$ 5 credit
*Note: baby/child or booster seat cannot be fitted in the KEA 2ST
Cancellation Fees
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 28 days prior to pick up = No Further Fee
If cancelled 27 - 10 days prior to pick up = 25% of total rental (min NZ$ 500)
If cancelled less than 10 days prior to pick up = 50% of total rental
If cancelled 3 days prior to pick up or on the day of pick up or no show = 100% of the total rental
Late vehicle collection or early return during the hire = no refund available
Booking Amendments
- If rental dates are amended within 17 days of vehicle pick up, no refund will be made if the hire is shortened.
- If the pick up or drop off rental location is amended within 17 days of vehicle pick up, a relocation fee may apply.
- Changes to the drop off rental location after the rental has commenced must be approved by KEA reservations. If approved a minimum charge of NZ$ 750 applies.
- Rental extension, whilst on hire, must be approved by KEA reservations. The extra cost must be paid on confirmation of the rental extension.
Change of Vehicle
If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.
Vehicle Category Downgrade / Upgrade
Vehicles cannot be requested by model, mileage or age, only by vehicle category*. Should the hirer decide to take a lesser category vehicle than booked within 17 days of pick up or during the rental, no refund will be paid. In the case of an upgrade the rate difference is payable. (*Some features vary between models)
Licence and Minimum Age
A valid full (non-provisional) national drivers licence is required. Non-English language national drivers licences must be presented in conjunction with an official translation or valid international drivers licence. The minimum age is 21 years.
Travel Restrictions
KEA vehicles can only be driven on sealed/bitumen or well-maintained access roads. No vehicle is to be driven on the following roads: Skippers Canyon Road, Ball Hutt Road, 90 Mile Beach and all unsealed ski access roads.
Smoking and Animal Restrictions
Smoking in KEA vehicles is strictly prohibited, and offenders will be charged a fume removal fee of NZ$ 500. Animal are also not permitted in any KEA vehicle and the same cleaning fee will apply.
Limit of Liability
If, for reasons beyond our control, no vehicle is available to the hirer, KEA’s liability is limited to a refund of the hire charge in full. In the case of mechanical failure (unless caused by the hirer), KEA’s liability will be limited to the hire charge for the remainder of the hire period.
Repairs
Repairs of up to NZ$ 100 may be affected without authorisation and will be reimbursed. Amounts above NZ$ 100 require approval from KEA on-road assistance.
Traffic Infringements
The hirer is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of NZ$ 25 for each infringement or penalty notice that has been redirected by KEA to the hirer.
Responsibilities of the Hirer
The hirer is fully liable for:
1. Any damage to the KEA Campers vehicle or third party property if the terms of the rental contract are breached;
2. Damage is caused by careless, wilful or reckless driving;
3. Damage is caused by driving under the influence of alcohol or drugs;
4. Damage caused by driving on restricted roads;
5. Damage to or loss of any personal belongings;
6. Damage caused by the use of incorrect or contaminated fuel;
7. Damage caused by water submersion or salt water damage caused through own fault.
In case of any damage to the KEA vehicle or third party property a second bond will be collected to cover the excess for any subsequent damage.
In the instances of a manual vehicle being hired, the driver must be a competent and experienced operator of manual vehicles.
Vehicle Return
All vehicles must be returned to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA vehicle or third party property, with the toilet cassette and waste water tank emptied and no equipment lost or damaged. A fee of NZ$ 100 will be charged if the toilet cassette is not emptied or the vehicle is not returned in a reasonable condition.
Vehicles must be returned with a full fuel tank. Refuelling at our depot will be charged at NZ$3.00 per litre of fuel plus a handling fee of NZ$ 25.
First Aid Kit
A First Aid Kit is supplied in each vehicle. If the seal is broken or the kit is not returned, a fee of NZ$ 25 is charged at the time of vehicle drop off.
General
Rates, terms & conditions are subject to change without notice. Whilst including the same facilities, some campervans may have different layouts to those shown. All measurements and volumes shown are approximate. The information provided on the website is subject to change without notice.
Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of New Zealand. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Kea Campers NZ Insurance
Standard Excess Insurance Cover
All KEA Campers vehicles come with comprehensive insurance cover. A bond of NZ$ 5,000 is taken to cover the excess in the event of any damage to our vehicle. The hirer will also be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 7 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is NOT covered. The bond can be paid by cash, traveller's cheques or credit card (see section “Important: Bond Payments By Credit Card”). The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA Campers vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.
Important: Bond Payments By Credit Card
If the hirer does not choose to purchase an Excess Reduction option from KEA Campers, a bond of NZ$ 5,000 is taken. This bond is deducted from the customer’s credit card when they pick up their KEA vehicle. When the vehicle is returned to KEA undamaged, the excess is refunded. Like other currencies, the NZ Dollar does fluctuate, sometimes by up to 3 or 4 cents in a period of only 3-5 weeks. Fluctuating exchange rates, the difference between buy and sell rates charged by banks as well as bank fees, may result in the amount refunded being different. KEA Campers is not liable for currency variations or bank transaction fees which may be payable, depending on the credit card provider.
KEA Campers offers the following options to reduce or waive the Standard Excess:
Excess Reduction 1 (Bronze Cover)
Excess Reduction 1 at NZ$ 28 per day will reduce the excess for any damage to the vehicle to a maximum of NZ$ 2,000. The hirer, however, will be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 7 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is not covered. A bond of NZ$ 2,000 is payable at the time of pick up and can be paid by cash, traveller's cheques or credit card: a manual imprint of the credit card will be taken. The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition with no damage incurred, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged. The total insurance charge is limited to a maximum of 50 days or NZ$ 1,400.
Excess Reduction 2 (Silver Cover)
Excess Reduction 2 at NZ$ 38 per day will waive the excess for any vehicle damage and the cost of replacing or repairing windscreens and tyres. Overhead and under-body damage on the rented vehicle is also included. A bond of NZ$ 500 is payable at the time of pick up and can be paid by cash or travellers' cheques. Alternatively, a manual, open-dated and authorized imprint only of a credit card (VISA, Mastercard, AMEX or Diners) will be taken for NZ$500. The bond is held as security against unauthorized rental extensions or returning the vehicle to another than the agreed location, cost of refueling, charges for special cleaning and charges resulting from a violation of any of the hirer's responsibilities. The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date and in clean condition with a full fuel tank, the toilet and waste water tank emptied and no equipment or accessories lost or damaged. The total insurance charge is limited to a maximum of 50 days or NZ$ 1,900.
The All Inclusive Rate includes:
- Full Cover Insurance (NIL EXCESS) on any vehicle and third party property damage; including the cost of replacing and repairing windscreens and tyres, the cost of overhead and under-body damage on the rented vehicle as well as the demurrage fee
- The standard one-way fee on all rentals
- Transfer on the first and last day of rental to/from the airport or city hotel
- Camping equipment – table, chairs and sun umbrella
- Multilingual GPS navigation system
- Baby capsule or child/booster seats (on request)
- Toll road charges
- Snow chains (on request)
A bond of NZ$ 500 is payable by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for NZ$ 500 at the time of vehicle pickup. The bond is fully refundable on return of the KEA vehicle to the agreed location, on the agreed date in clean condition, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.
Responsibilities of the Hirer
The hirer is fully liable for:
1. Any damage to the KEA Campers vehicle or third party property if the terms of the rental contract are breached;
2. Damage is caused by careless, wilful or reckless driving;
3. Damage is caused by driving under the influence of alcohol or drugs;
4. Damage caused by driving on restricted roads;
5. Damage to or loss of any personal belongings;
6. Damage caused by the use of incorrect or contaminated fuel;
7. Damage caused by water submersion or salt water damage caused through own fault.
In case of any damage to the KEA vehicle or third party property a second bond will be collected to cover the excess for any subsequent damage.
In the instances of a manual vehicle being hired, the driver must be a competent and experienced operator of manual vehicles.
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