pacific horizon motorhomes - new zealand campervan rental companies

A campervan is the ideal way to explore New Zealand’s beautiful places, experience unique attractions and adventures while enjoying outstanding natural scenery. At Pacific Horizon we give you choice, freedom and flexibility so you can do what you want, where you want, when you want, taking home hundreds of vivid memories of one of the best holiday destinations in the world. Your Best Choice when hiring a campervan in NZ

• The most complete package on offer in NZ for the same price as many others, so you don’t have to worry about a thing or pay extra
• Flexibility and support from beginning to end with 4 nationwide Client Service Centres
• Best insurance terms to keep money in your pocket and we don’t take money immediately from your account!
• No unexpected costs at the end of your hire for all the things that many don’t include
• Choice of a wide variety of spacious premium campervans to suit your travelling group
• Increased living functionality to go wherever you want when you want, why spend extra at holiday parks?
• Safe and secure - 24 hour roadside assistance
• FREE starter pack, maps etc

We are committed to ensuring the best possible experience for you that is why an amazing 96% of our clients tell us their experience met or surpassed their expectation and they would recommend us to their friends and family. We think that’s what counts! Keep an eye on our specials page as these change regularly or call us about our best deal.

Pacific Horizon Motorhomes Rental Terms

RENTAL LOCATIONS (Vehicle Collection and Return)
Auckland, Christchurch, Wellington, Picton

Wellington & Picton Fees
Vehicles that either pick up or drop off from these locations incur a $100 location fee.
This is in addition to any one way fee (if applicable).

OPERATING HOURS:
Client Service Centres
Monday to Sunday (includes public holidays) 0800 - 1700
All Client Service Centres closed Christmas Day (25 Dec)
Pick Ups and drop offs must commence 30 minutes prior to closure.

Contact Centre
Monday to Friday 0800 - 1900
Saturday & Sunday 0800 - 1630
The Contact Centre is closed on Christmas Day (25 Dec)

COURTESY TRANSFERS INFORMATION
Auckland Airport and hotels and motels in Auckland and city centre but do not go over the harbour bridge
Wellington Airport and hotels and motels within Wellington
Picton Ferry Terminal and hotels and motels
Christchurch airport and hotels and motels within Christchurch

RATE INCLUSIONS
Standard insurance NZ$15 per day with excess/bond of NZ$4500, Unlimited mileage, Free one way fees apply for hires over 14 days, Free LPG, Courtesy transfers, 24 hour road side assistance, Road diesel tax, Bedding, bath and tea towels, cooking/eating utensils & appliances, Starter pack, Maps and visitor information, Additional drivers.

Please note that charges will be made should the vehicle or its contents be damaged or unreasonably dirty on the inside, the fuel tank is not full on return or toilet cassette empty.

STANDARD EXCESS INSURANCE COVER
All Pacific Horizon motorhomes come with fully comprehensive insurance cover which insures against recoverable 3rd party accident damage, theft and break-ins (excluding personal belongings). A standard excess of NZ$4,500 (per incident)
applies in the event of any damage to either our vehicle or third party property. Multiple windscreen and tyre damage is also covered in the standard policy as is overhead and under-body damage on the rented vehicle. An imprint only (no money held or transferred) of NZ$4,500 will be taken on vehicle collection. The security can be covered by cash, traveller’s cheques in NZD or a credit card. Should the insurance excess and the Vehicle Security Guarantee be covered by credit card the amount will NOT be debited to your account and will only be done so in case of an accident. We retain the right to hold these details 28 days after the hire or until such time as all damages or other charges have been confirmed and paid for.

Pacific Horizon Motorhomes offer the following options to reduce the Standard Excess:

Street Smart excess reduction 1: NZ$19 per day (added to the standard rate) will reduce the excess for any damage to either vehicle or third party property to a maximum of NZ$2,500 (per incident). Multiple windscreen and tyre damage is covered in the standard policy as is overhead and under-body damage on the rented vehicle. The total insurance charge is limited to a max of 50 days or NZ$950. The security can be covered by cash, traveller’s cheques in NZD or a credit card. Should the insurance excess and the Vehicle Security Guarantee be covered by credit card the amount will NOT be debited to your account and will only be done so in case of an accident. We retain the right to hold these details 28 days after the hire. or until such time as all damages or other charges have been confirmed and paid for.

Freedom Plus excess reduction 2: NZ$35 per day (added to the standard rate) will waive the excess for any vehicle and third party property damage. Multiple windscreen and tyre damage is covered as in the standard policy as is overhead and under-body damage on the rented vehicle. The total insurance charge is limited to a max of 50 days or NZ$1,750. The security can be covered by cash, traveller’s cheques in NZD or a credit card. Should the Vehicle Security Guarantee be covered by credit card the amount will NOT be debited to your account and will only be done so in case of an accident. We retain the right to hold these details 28 days after the hire or until such time as all damages or other charges have been confirmed and paid for.

ALL INCLUSIVE PACKAGE
Pacific Horizon’s All Inclusive Package is available to travellers for NZ$47 per day premium on standard rental rates.
The All Inclusive Package includes:
- Waiver of insurance excess on any vehicle and third party property damage.
- Camping table and chairs, baby seat or child/booster seat(s) as required, and snow chains where necessary. All one way hires free of charge.
Note that the rate premium is reduced with long hire discounts as per the rate sheets.

PREMIUM CLASS VEHICLE
For an additional fee of NZ$12 per day Pacific Horizon will guarantee a motorhome of 18 months or less (since the date of the vehicles first hire). In the event that a previously booked and confirmed Premium vehicle is not available Pacific Horizon will:
1) refund the client the NZ$12 per day for the hire period, 2) compensate the client a further $10 per day for every day that Pacific Horizon does not provide a Premium Class Vehicle.

VEHICLE SECURITY GUARANTEE
A credit card imprint is required on all rental agreements. The credit card must be valid for 28 days after the end of the hire. This credit card imprint or cash will be held for 28 days after the return of the motorhome or until such time as all damages or other charges have been confirmed and paid for.
In the absence of a credit card, Pacific Horizon requires a cash vehicle security bond of NZ$4,500 (or $2500 if Street Smart is taken, $250 if Freedom Plus buy down options is taken).

Other Notes ( valid for travel from 1 April 2010)
We will accept debit cards for the Vehicle Security Guarantee but they will be treated as a cash bond. i.e. we WILL debit the card as per the levels set for a cash bond.

IMPORTANT
The hirer is fully liable for any damage to the Pacific Horizon vehicle or third party property if: 1) The terms of the rental contract are breached; 2) Damage to the vehicle is caused by careless, wilful or reckless driving or breach of any NZ driving rules and regulations; 3) Driving under the influence of alcohol or drugs; 4) Driving on restricted roads; 5) Water submersion or salt water damage caused through the hirers fault; 6) Incorrect fuel is used.

MINIMUM RENTAL DURATION AND COSTING
Minimum rental period: 7 days (5 days for travel from 1 April 2010), conditions apply. Minimum rental is extended to 14 days for the travel period from 20 December to 10 January and also for NZ/Australia school holiday dates. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.

ONE-WAY RENTAL FEE
One-way rentals are available between Client Service Centre locations. A fee of $250 is applicable for hires less than 14 days during 1 October - 31 March.

LICENCE AND MINIMUM AGE
A valid full national driver licence is required. Non - English language national drivers’ licences must be presented in conjunction with an official translation or valid international driver’s licence. The minimum age is 21 years.

RESTRICTIONS
Pacific Horizon motorhomes can be driven on sealed/bitumen or well formed gravel roads. No vehicle is to be driven on the following roads: Skippers Canyon, Road, Colville Township to Port Jackson, Ball Hut Road, 90 Mile Beach. No animals permitted in vehicles, with the exception of guide dogs, subject to our approval. Smoking is not permitted in vehicles.

REPAIRS
Minor repairs (when hirer is not at fault) up to NZ$100 may be made without authorisation and will be reimbursed upon production of itemised receipt. Amounts above NZ$100 require approval from Pacific Horizon On-Road Care and clients must retain an itemised receipt.

VEHICLE RETURN
All vehicles must be returned with a full fuel tank and be filled up within 3kms of drop off location as witnessed by refilling station receipts. Refuelling at our Client Service Centre will be charged at current rates per 1/4 tank plus an administration fee. Charges will apply should the vehicle be dropped off at a location other than that which was agreed upon.

CANCELLATION FEES
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 29 days or more prior to vehicle pick up No charge
If cancelled 28 - 11 days prior to vehicle pick up 20% total rental
If cancelled 10 - 4 days prior to vehicle pick up 50% total rental
No show or cancelled 3 days prior to pick up 100% total rental
If a vehicle is returned early for any reason whatsoever, no refund is available. Fees will be charged as of date of cancellation

AMENDMENT FEES
Once a booking is confirmed, 2 amendments will be actioned free of charge with all remaining amendments at a cost of $20 each. The amendment fee will be waived should the amendment increase the revenue of the hire (e.g. additional days added, accessories and insurances added). If an amendment is actioned that alters the date of pick up then any cancellation of the booking thereafter is charged at 100% net tariff, regardless of when the cancellation is made.
Exception: Changes to arrival times on pre-confirmed date of pick up or drop off are free of charge.

ADDITIONAL EQUIPMENT
To be booked at time of reservation and payable on vehicle collection.

EQUIPMENT CHARGE PER HIRE (each) (For travel before 1 April 2010)
Chairs $15
Table $25
Gas BBQ  $55
Television $60
Baby seat/Booster (3 sizes) $30
Snow Chains $40
Bike Rack $55

EQUIPMENT CHARGE PER HIRE (each) (For travel from 1 April 2010)
Chairs $15
Table $25
Baby seat/Booster (3 sizes) $30
Snow Chains $40

CHANGE OF VEHICLE
If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.

TAXES AND LOCAL STATE TAX
All charges include 12.5% GST and Road Diesel Tax. All rates and conditions are subject to change in accordance with changes in government taxes.

PLEASE NOTE: Rates and conditions may be subject to change. Whilst including the same facilities, some motorhomes may have different layouts to those shown. All measurements and volumes shown are approximate. The information provided on the website is subject to change without notice

Group Booking Policy
1) Group Discounts
Group Booking are subject to the following discounts (which are dependent upon the number of vehicles booked)
6 vehicles = 6% off daily hire rate for each vehicle
7 vehicles = 7% off daily hire rate for each vehicle
8 vehicles = 8% off daily hire rate for each vehicle
9 vehicles = 9 % off daily hire rate for each vehicle
10 vehicle + = 10% off daily hire rate for each vehicle. Where groups have a Tour Leader they can choose to off the 10% discount to each client or accept the 10th vehicle as FOC for the Tour Leader.

Each vehicle in the group will provided with a picnic table and chairs (1 per person free of charge)

Can the above discounts be used in conjunction with other specials on offer?
This will be dependent upon the other special requested. All future specials will state if they can be used in conjunction with Group Discounts or not. For existing specials already released (all released prior to 04/12/08) please contact us with your enquiry and we will inform you if they can be used in addition to Group Discounts or not.

Do long hire discounts still apply?
Long hire discounts still apply to group bookings when using only the Group Discount. If the Group Discount is used in conjunction with another special then no long hire discounts apply.

2) Group booking Guidelines

• The minimum hire period is 7 days
• Whilst we will strive to provide similarly aged vehicles in each category for group bookings no guarantee will be made for bookings of 1-0vehicles or more in the same category.
• A non-refundable NZ $250 plus initial deposit per vehicle (including any FOC vehicle) is required at time of booking.
• Vehicles numbers must be confirmed at least 60 days prior to pick up
• Full payment must be received 60 days prior to pick up
• Any requests for changes to vehicles will be subject to availability if made less than 28 days prior to pick up
• All client details are to be provided at least 28 days prior to pick  up (these includes: client name; driver license details; home address; contact phone numbers; all accessories required)
• Confirmation of any transport required during the pick up and drop off procedure are required at least 28 days prior to pick up
• Full contact details are to be provided for the Tour Leader.

3) Recommendations for efficiency at Pick-Up

• If possible, we recommend that Tour Leader Leader arranges for a comprehensive vehicle familiarisation the day prior to pick up.
• For Group numbers larger than 10 it is advisable that staggered arrival times are utilised for groups of 5 at a time in order to avoid unnecessary delays
• Clients are to be advised prior to pick up that delays may be expected due to the number of pick-ups required at he same time.

4) During the hire
Tour Leaders (or client in case of no Tour Leader) must advise Pacific Horizon at the earliest opportunity should any damage occur to any vehicle in the group so that any repairs or alternative arrangements can be made. Please note that the completion of insurance papers at the end of the hire are required for any accident and this will take approximately and extra 15 minutes to complete at drop off.

5) At drop-off

• As at pick up, if clients can arrive at staggered intervals in groups of no more than 5 then unnecessary delays can be avoided.
• The Tour Leader is to advise all clients that the vehicles have to filled with fuel and the toilets and grey water emptied prior to return. CSC's do not have dump site facilities for clients to use at drop-off.
• Anyonward transport requirments must be co9mmunicated and condirmaed 28 days prior to pick up. Any changes at time of drop-off can expect to incur a possible delay.

Please contact our reservation at  0800 556 606 for more details if you would like to make a group booking.

Pacific Horizon Motorhomes Rental Terms for travel between 01-Oct-2010 and 31-Oct-2011

Rugby World Cup Terms and Conditions
Below is a set of special Terms and Condtions for the period of the Rugby World Cup 2011, valid from 1 September 2011 - 31 October 2011. All other standard Terms and Conditions apply during this time.

CLIENT SERVICE CENTRE OPERATING HOURS
Monday to Sunday 0800 - 1700
All Client Service Centres are closed on Christmas Day (25 December)
Important Note:
Clients must be at the Client Service Centres so that pick ups & drop offs commence 30 minutes prior to 1700.
For the benefit of clients and expediency, we reserve the right to allocate pick up drop off time slots during this busy period. Please assist us to do this in the best manner by providing all arrival and departure information.

All Inclusive Package: Pacific Horizon’s All Inclusive Package is available to traveller’s for NZ$51 per day premium on standard rental rates. The All Inclusive Package includes:
1) Waiver of insurance excess on any vehicle and third party property damage.
2) Camping table and chairs, baby seat or child/booster seat(s) as required & snow chains where necessary.
3) All one way hires free of charge.
4) New Zealand Government Road Diesel Tax
Note: The rate premium is reduced with long hire discounts.

PREMIUM CLASS VEHICLE
For an additional fee of NZ$16 per day Pacific Horizon will guarantee a motorhome of 18 months or less (since the date of the vehicles first hire). In the event that a previously booked and confirmed Premium vehicle is not available Pacific Horizon will: 1) Refund the client the NZ$16 per day for the hire period 2) Compensate the client a further $16 per day for every day that Pacific Horizon does not provide a Premium Class Vehicle.
Note: If a premium vehicle is booked it is 99% certain it will be provided.

MINIMUM RENTAL DURATION AND COSTING
The minimum rental period during the Rugby World Cup 2011 is 14 days. Shorter hires may be accepted entirely at the discretion of Pacific Horizon. Vehicle rentals are calculated on a per calendar day basis i.e. day of pick up or drop off is always counted as a full day irrespective if what time the vehicle is collected or dropped off.

ONE-WAY RENTAL FEE
One-way rentals are available between Client Service Centre locations. A fee of $275 is applicable for hires less than 21 days for the period of the Rugby World Cup.

DEPOSIT SCHEDULE
A non refundable booking deposit is taken at the time of your rental being confirmed. Additional deposit dates for the RWC 2011 motorhome rentals are:
1) $250 at the time of booking (non-refundable)
2) 25% of cost of hire to be charged at 150 days before vehicle pick up
3) Remainder of hire to be charged 90 days prior to vehicle pick up

CANCELLATION FEES
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled between 93 and 152 days prior to vehicle pick up = 25%
If cancelled less than 93 days prior to vehicle pick up = 100% of rental
If a vehicle is collected late or returned early for any reason whatsoever, no refund is available.
Fees will be charged as of date of cancellation.

AMENDMENT FEES
Once a booking is confirmed, any amendments are subject to the following conditions:
* Name changes of the hirer will not be permitted. Such requests will be treated as new bookings and will be subject to availability.
* If any amendment made within 93 days of pick up to rental dates are made then no refund is available in instances where the changed dates reduces the length of the hire.
* If the pick-up or drop off location is amended within 93 days of pick up a relocation fee of NZ$850 will apply.
* If the drop-off location is changed after hire has commenced then a relocation fee of NZ$850 will apply.
* If an amendment is made that alters the date of pickup then any cancellation of the booking thereafter is charged at 100% total rental, regardless of when the cancellation is made.

TAXES AND GOVERNMENT CHARGES
1) All charges include 15% GST.
2) New Zealand Government Road Diesel Tax is charged at $5 per day for all hires under 21 days. This charge is payable at pick up.

STANDARD TERMS AND CONDITIONS

RENTAL LOCATIONS (Vehicle Pick Ups and Drop Offs)
Auckland, Christchurch, Wellington, Picton. All locations provide full service to our clients.

CLIENT SERVICE CENTRE OPERATING HOURS
Monday to Friday 0800 - 1700
All Client Service Centres are closed on Christmas Day (25 December)
Important Note:
Clients must be at the Client Service Centres so that pick ups & drop offs commence 30 minutes prior to 1700.

CONTACT CENTRE OPERATING HOURS
Monday to Friday 0800 - 1900
Saturday & Sunday 0800 - 16.30
The Contact Centre is closed on Christmas Day (25 December) and operates from 0800 - 16.30 between Christmas Day and New Years Day.

COURTESY TRANSFERS INFORMATION
Auckland Airport and hotels and motels in Auckland and city centre but do not go over the harbour bridge
Wellington Airport and hotels and motels within Wellington
Picton Ferry Terminal and hotels and motels
Christchurch airport and hotels and motels within Christchurch

WELLINGTON & PICTON FEES
Vehicles that pick up or drop off from these locations incur a $100 location fee. This is payable once (i.e. if you pick up in Picton and drop off in Wellington the fee is only $100) and is additional to any one way hire fee (if applicable).

RATE INCLUSIONS
Standard insurance NZ$15 per day with excess/bond of NZ$4500, Unlimited mileage, Free one way fees apply for hires over 14 days or 21 days in RWC periods, Free LPG, Courtesy transfers, 24 hour road side assistance, Road diesel tax, Bedding, bath and tea towels, cooking/eating utensils & appliances, Starter pack, Maps and visitor information, Additional drivers. Please note: Road Diesel Tax will be charged $5 per day for all hire under 21 days during Rugby World Cup period.

Please note that charges will be made should the vehicle or its contents be damaged or unreasonably dirty on the inside, the fuel tank is not full on return or toilet cassette empty.
Important Notes
From 1st October 2010 we will no longer be offering refunds for LPG used during the hire. However, there will still be no charge or service fee for the full bottle provided at pick up.

STANDARD EXCESS INSURANCE COVER
All Pacific Horizon Motorhomes come with fully comprehensive insurance cover which insures against recoverable 3rd party accident damage, theft and break-ins(excluding personal belongings). A standard excess of NZD$4,500 (per incident) applies in the event of any damage to either our vehicle or 3rd party property.Multiple windscreen and tyre damage is also covered in the standard policy as is overhead and under-body damage on the rented vehicle. A credit card imprint only (no money held or transferred) will be taken on vehicle collection. The security can be covered by cash, traveller’s cheques in NZD or a credit card. Should the insurance excess and the Vehicle Security Guarantee be covered by credit card the amount will NOT be debited to your account and will only be done so in case of an accident. We retain the right to hold these details 28 days after the hire.

Pacific Horizon Motorhomes offer the following options to reduce the Standard Excess:

- Street Smart Excess Reduction 1: NZ$21 per day (added to the standard rate) will reduce the excess for any damage to either the vehicle or third party property to a maximum of NZ$2,500 (per incident). Multiple windscreen and tyre damage is covered in the standard policy as is overhead and under-body damage on the rented vehicle.The total insurance charge is limited to a max of 50 days or NZ$1050. The security can be covered by cash, traveller’s cheques in NZD or a credit card. Should the insurance excess and the Vehicle Security Guarantee be
covered by credit card the amount will NOT be debited to your account and will only be done so in case of an accident. We retain the right to hold these details 28 days after the hire.

- Freedom Plus Excess Reduction 2: NZ$36 per day (added to the standard rate) will waive the excess for any vehicle and the third party property damage. Multiple windscreen and tyre damage is covered as in the standard policy as is overhead & under-body damage on the rented vehicle. The total insurance charge is limited to a max of 50 days or NZ$1,800. The security can be covered by cash, traveller’s
cheques in NZD or a credit card. Should the insurance excess & Vehicle Security Guarantee be covered by credit card the amount will NOT be debited to your account & will only be done so in case of an accident. We retain the right to hold these details 28 days after the hire. Note: The driver must be 25 years or older.

- All Inclusive Package: Pacific Horizon’s All Inclusive Package is available to traveller’s for NZ$46 per day premium on standard rental rates. The All Inclusive Package includes:
1) Waiver of insurance excess on any vehicle and third party property damage.
2) Camping table and chairs, baby seat or child/booster seat(s) as required & snow chains where necessary.
3) All one way hires free of charge.

PREMIUM CLASS VEHICLE
For an additional fee of NZ$13 per day Pacific Horizon will guarantee a motorhome of 18 months or less (since the date of the vehicles first hire). In the event that a previously booked and confirmed Premium vehicle is not available Pacific Horizon will: 1) Refund the client the NZ$13 per day for the hire period 2) Compensate the client a further $13 per day for every day that Pacific Horizon does not provide a Premium Class Vehicle.

VEHICLE SECURITY GUARANTEE
A credit card imprint is required on all rental agreements. The credit card must be valid for 28 days after the end of the hire. In the absense of a credit card, Pacific Horizon requires a cash vehicle security bond of NZ$4,500 (or $2500 if Street Smart is taken, $250 if Freedom Plus buy down option is taken). This credit card imprint or cash will be held for 28 days after the return of the motorhome.

IMPORTANT
The hirer is fully liable for any damage to the Pacific Horizon vehicle or third party property if:
1) The terms of the rental contract are breached
2) Damage to the vehicle is caused by careless, willful or reckless driving or breach of any NZ driving rules and regulations
3) Driving under the influence of alcohol or drugs
4) Driving on restricted roads
5) Water submersion or salt water damage caused through the hirer’s fault
6) Incorrect fuel is used

MINIMUM RENTAL DURATION AND COSTING
Minimum rental period: 5 days. Minimum rental is extended to 14 days for the travel period from 20 December to 10 January and also for NZ/Australia school holiday dates. Shorter rentals may be accepted entirely at the discretion of Pacific Horizon. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.

ONE-WAY RENTAL FEE
One-way rentals are available between Client Service Centre locations. A fee of $250 is applicable for hires less than 14 days during 1 October - 31 March.

LICENCE AND MINIMUM AGE
A valid full national driver licence is required. Non-English language national drivers’ licences must be presented in conjunction with an official translation or valid international driver’s licence. The minimum age is 21 years.

RESTRICTIONS
1) Roads: Pacific Horizon motorhomes can be driven on sealed/bitumen or well formed gravel roads. No vehicle is to be driven on the following roads: Skippers Canyon Road, Colville Township to Port Jackson, Ball Hut Road, 90 Mile Beach.
2) Animals: No animals permitted in vehicles, with the exception of guide dogs, subject to the approval of Pacific Horizon.
3) Smoking: No smoking is permitted in the vehicles.

REPAIRS
Minor repairs (when hirer is not at fault) up to NZ$100 may be made without authorisation and will be reimbursed upon production of itemised receipt. Amounts above NZ$100 require approval from Pacific Horizon On-Road Care and clients must retain an itemised receipt.

VEHICLE RETURN
All vehicles must be returned with a full fuel tank and be filled up within 3 km’s of the drop off location. Refuelling at our Client Service Centre will be charged at current rates per 1/4 tank plus an admin fee. Charges will apply should the vehicle be dropped off at a location other than that which was agreed upon.

CANCELLATION FEES
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 29 days or more prior to vehicle pick up - No further charge
If cancelled 28 - 11 days prior to vehicle pick up 20% total rental
If cancelled 10 - 4 day prior to pick up 50% total rental
No show or cancelled 3 days prior to pick up or on the day of pick up: 100% total rental
If a vehicle is returned early for any reason whatsoever, no refund is available.Fees will be charged as of date of cancellation.

AMENDMENT FEES
Once a booking is confirmed, 2 amendments can be made free of charge with all remaining amendments costing $20 each. The amendment fee will be waived should the amendment increase the revenue of the hire (e.g. additional days added, accessories and insurances added). If an amendment is made that alters the date of pickup then any cancellation of the booking thereafter is charged at 100% net price, regardless of when the cancellation is made.
Exception:Changes to arrival times on pre-confirmed date of pick up or drop off are free of charge.

ADDITIONAL EQUIPMENT
To be booked at time of reservation and payable on vehicle collection.
EQUIPMENT CHARGE PER HIRE (each)
Chairs $16
Table $26
Baby seat/Booster (3 sizes) $31
Snow Chains $41
Bike Rack $56
GPS $6 per day (min charge of $60, max charge of $150)

SUBSTITUTION OF VEHICLE
If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.

TAXES AND GOVERNMENT CHARGES
All charges include 15% GST. All rates and conditions are subject to change in accordance with changes in government taxes.

PLEASE NOTE:
1) Rates and conditions may be subject to change.
2) Whilst including the same facilities, some motorhomes may have different layouts to those shown.
3) All measurements and volumes shown are approximate.
4) The information provided on the website is subject to change without notice.

Pacific Horizon Motorhomes Insurance

Insurances
- All vehicles are fully insured for damage to the vehicle or to the property of a third party. The hirer is responsible for the relevant damage excess for the cost to the third party property of to the rented vehicle, towing or recovery cost and consequential loss resulting from an accident, fire, theft, or break in. The excess is charged per incident, not per hire.
- The very top and bottom (including air vents and external step) of the vehicle are covered in all levels of insurance.
- Personal belongings are not covered in any policy.
- The excess is applicable regardless of who is at fault, or if any personal travel insurance is held, and must be paid at the time the accident is reported, not at the completion of the rental.
- Where liability for the accident is clearly identified as being the responsibility of the third party, the insurance excess will be refunded, less any costs incurred.
- Where the hirer is at fault, any monies remaining after the assessment of total costs of the accident or damage and the consequential loss incurred by Pacific Horizon Ltd, including loss of revenue whilst the vehicle is unavailable for hire, will be immediately refunded.
 

- Standard Insurance is compulsory and is included in your Standard Rates.
- A credit card imprint or cash bond is required on all hires to cover the Vehicle Security Guarantee regardless of level of insurance taken.
- If no credit card is available to leave an imprint to cover the security of the vehicle (this is not the damage excess) and the cash option is taken, the Vehicle Cash Bond is NZ$4500 for Standard (Level 1) Insurance. If Level 2 insurance is taken, the cash bond required is $2500. The cash bond for Level 3 insurance is $250.
- Level 2 and 3 are only available on hires 7 days or more.
- Level 3 is not available to drivers under 25 years of age
- Insurance Levels 2 and 3 are capped to a maximum of 50 days.
Please note this excess is charged per incident, not per hire.
Therefore, the excess (all or part thereof) will be charged per incident.

Please note:
1. Salt water damage or damage resulting form submersion in water is not covered by the above options. The hirer will be liable for all damage and loss to Pacific Horizon Ltd. including consequential loss whilst the vehicle is unavailable for hire.
2. Driving on roads as listed under Road Restrictions negates any and all insurance cover.

Vehicles are not hired to hirers under 21 years of age.
Windscreen and tyre cover
Windscreen and tyre cover is included in all Pacific Horizon insurance policies. This related to the front windscreen only - not the side and rear windows.